Frequently Asked Questions
Q Is a CM user license seat taken up by the integration?
A No, the Sigma Secured Signing Integration is deployed as an External Link within the CM Administration settings and does not require a CM user license seat.
Q What document formats can be used?
A Document compatibility is determined by Secured Signing: https://www.securedsigning.com/support/faqs.
However, should your organisation wish to restrict the document formats that can be used for signing, this can be configured in the Sigma Secured Signing Integration settings.
Q Can finalised record in Content Manager be used for signing?
A Absolutely! If the Sigma Secured Signing Integration finds a record is finalized when the signed document comes back - it un-finalizes the record, attaches the document and re-finalizes the record.
Q How long does it take a document to check back into Content Manager after signing?
A The Integration polls the server at the interval chosen (we recommend every 5 minutes is the minimum interval to prevent issues) to see if there's something to bring back from the Secured Signing cloud.
Q Will I get a notification when the document has been signed?
A Yes! The Sigma Secured Signing Integration notifies users via email when a signed document is back in CM.
Q What stage of the signing process does the document become a PDF?
A Once a document has been fully signed by all requested signees, it is converted to a PDF to prevent further modifications to the document.
Q Can the document be edited once it has been signed?
A No, if a document is modified after a signature has been applied, the signature becomes invalid.
Q Is any additional software required?
A No, no additional software is required as the Sigma Secured Signing Integration is self-contained and has been designed with as few clicks as possible required.